MSP knowledge layer

Put your hard won knowledge to work

HelpGhost centralizes the knowledge hiding in KBs and tickets and captures fragmented knowledge so every tech can tap into the collected experience of your entire team.

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Thin white smoke swirling against a black background, concentrated near the top edge.
WHAT SETS US APART

KNOWLEDGE ISN'T
A BYPRODUCT.
IT is THE PRODUCT.

AI-Native Architecture

Built on AI from day one, not retrofitted into legacy platforms. HelpGhost was designed for the AI era. That means faster iteration, better outcomes, and fewer constraints.

CAPTURE WITHOUT THE EXTRA WORK

Techs aren't incentivized to document — they're incentivized to close tickets. HelpGhost turns their work into reusable knowledge, without the extra work.

Proven at Scale

Serving MSPs across six countries — from solo shops to multi-location operations handling thousands of endpoints. The MSPs that take knowledge seriously choose us.

Privacy-First Foundation

Powered by Anthropic with zero data retention and HelpGhost is SOC 2 Type II compliant. Your client data stays yours.

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Trusted By The Top MSPs & IT TEAMS

Dashboard showing ticket trends and customer reviews comparisons, resolution rates bar chart, and ticket status donut chart with categories Open, Progressing, Escalated, Approval, and Closed.
THE HELPGHOST PLATFORM

From scattered knowledge to trusted answers

Scholar

Your best fixes are buried in Teams threads, locked in someone's brain, or rotting in an outdated KB entry from 2021. Scholar auto-captures knowledge from every resolution so you stop re-solving the same problems over and over.

SEE HOW SCHOLAR WORKS
HelpGhost Scholar interface showing filters on the left for Assigned To, Entry Type, Label, Company, Status, and Sort By, with selected filters including PSA Ticket, Hero, Document, and Pending status.

Hero

Right now, techs bounce between your PSA, KB, chat, and old tickets just to answer one question. Hero lives inside your PSA and pulls from Scholar, your documentation, and past resolutions to give every tech one place to ask and get cited answers without ripping out the tools you already use.

SEE HOW HERO WORKS
HelpGhost Hero message detailing immediate actions for affected users including checking Azure AD sign-in logs, patterns in security groups, Conditional Access policies, and authentication tokens, with quick diagnostics and troubleshooting steps.
White outline of a ghost wearing a headset and holding a ringing telephone receiver on a dark, blurred background.
HelpGhost Scholar user interface showing pending entries filters on the left and detailed problem troubleshooting steps with possible duplicate warnings on the right.
HelpGhost Hero interface displaying immediate actions for affected users, including checking Azure AD sign-in logs, security groups, conditional access policies, and authentication tokens, with troubleshooting steps and a message input box.

Don't Take Our Word For It

MSPs using HelpGhost are increasing technician capacity, cutting repeat tickets, and delivering more consistent service without adding headcount.

"We can essentially make all of our Level 1s almost Level 3 equivalents. HelpGhost takes junior techs and helps them become more like one of our senior techs. It can also help our senior techs find where there are gaps. If they know something, we can put that knowledge in the system via Scholar. Now when one of the junior techs pulls up that same thing, we have that exact answer that it'll pull out, saving them a ton of time."
Steve T.
Co-Founder/CTO Equinox IT
"The onboarding process was exceptionally straightforward, integrating smoothly with our PSA and knowledge sources. The AI model delivered immediate value to both our service desk and engineering teams with high accuracy. Unlike most new solutions, HelpGhost exceeded expectations from day one, making adoption easy. The team is highly responsive, passionate about solving real problems, and consistently releases updates that provide value to MSP customers."
Rohan B.
CEO, Tribe
“On average HelpGhost shaves 20 to 30 minutes per ticket. If it's something more complicated, it's a lot more. Before, you'd go to Google, go through Microsoft forums, search historical tickets in the PSA, you have to search through the summary... if it's even done. Now we’re going through the content of the ticket and finding relevant information which we weren'table to do before.”
Chris N.
Helpdesk Manager
"HelpGhost has been an invaluable tool for our team. The ability to automatically scrub and surface relevant information from historical ticket notes and our knowledge base enables our technicians to resolve issues more efficiently. This not only shortens resolution times but also streamlines onboarding and training for new team members. The result is increased productivity, faster outcomes for our clients, and measurable time savings across our support operations."
Michael W.
General Manager
"The staff at HelpGhost has been fantastic with there support. Their team has given us trainings with their product and has been very responsive to feedback. The service desk engineers are using their integration and it has been a boon for our help desk."
Benjamin L.
Service Desk Coordinator
"HelpGhost understands what the issue actually is and how to solve it accurately. Other AI tools we tried like CrushBank and Thread, either went too broad and did not actually have a resolution, or couldn't put the pieces together. HelpGhost put the pieces together from that broad perspective, but drilled it down to the tech level of actually how to execute and resolve the issue."
Anna J.
Operations Director Equinox IT
"The ability to reference previous or similar ticket history is especially useful, as it helps in understanding recurring issues and responding more efficiently. Overall, it has been a valuable tool in improving ticket handling and resolution time."
MSP Technician
"I’m finding it very helpful for handling tickets. Unlike other AI tools, it has the full history of past tickets and can provide client-specific steps, which really speeds things up and improves accuracy."
MSP Technician
Why MSPs Pick HelpGhost

Outcomes your team will feel

MORE CLIENTS, SAME LEAN TEAM

As your MSP grows, HelpGhost helps your team handle more without the burnout or adding headcount just to keep up.

no starting from zero

HelpGhost turns the work your team does into reusable knowledge, so when the same problem shows up again, across any client, no one starts from zero.

LIVE IN UNDER AN HOUR

Connect your PSA and KB and start winning the knoweldge battle without a painful rollout.

UP-SKILL EVERYONE

Give everyone access to the collected experience of your team so even junior techs can solve more without constant escalation.

consistent service

When every tech can access the same trusted answer, clients get better service delivery no matter who picks up the ticket.

End knowledge loss

The real value is in the steps, context, and naunce your team learns along the way. Capture that knowledge so it’s reusable long after the ticket is closed.

CONNECT IT.
GET TO WORK.

HelpGhost integrates natively with your PSA and documentation tools. No rip-and-replace, no workflow disruption.

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CLIENT SUCCESS STORY

‍"It's not generic AI — it's intelligence and insight that empowers our people to be and do more."

HelpGhost has been a key recent part of improvements to our support journey, particularly around knowledge management, service consistency, and improving support experiences for both our customers and our teams.
- TRIBE, New Zealand.

READ THE FULL STORY
THE 30-DAY ACCELERATOR

A LAUNCH,
NOT A LOGIN

Most software just gives you a login and wishes you luck.

The HelpGhost 30-Day Accelerator is a structured launch program where we run the rollout alongside your team, build a mutual success plan, and make sure you’re winning by day 30, not just getting started.

01 - LAUNCH

Stack integrated. Champions onboarded. Week one, done.

02 - ENABLEMENT

One-on-one training with each champion, using the real tickets and workflows they run every day.

03 - MOMENTUM

Weekly check-ins, honest feedback, a shared success plan, and a clear ROI picture before the accelerator ends.

data doesn't lie

The KNOWLEDGE PROBLEM, BY THE NUMBERS.

Most of what your team knows is trapped in heads, not your KB. The longer it stays there, the more it costs you in capacity, onboarding, and re‑solving the same tickets over and over.

80%
of processes and institutional knowledge are undocumented in most organizations.
30%
average annual MSP tech turnover, taking what they know with them.
25%
productivity gain among HelpGhost users.

SIMPLE PRICING

No surprises. Ever.

Monthly
Yearly
Starts at $99/seat
Volume discounts available.
Start with your champions - one seat or twenty, your call.
$349 integration fee due at full rollout, not today.
Every tech has the collected experience of your entire team
Turns work into reusable knowledge instead of one-off effort
New team members are useful in week one, not week 12
Capacity unlocked for the work that actually matters
Knowledge gets documented as techs do their job
When a tech leaves, their knowledge stays
Do more with the same team
Live in under an hour
GET STARTED TODAY
15% DISCOUNT
(Annual agreement, paid monthly)
Starts at $84/seat
Volume discounts available.
30-Day Accelerator included free. Billing starts after day 30.
$349 integration fee due at full rollout, not today.
Every tech has the collected experience of your entire team
Turns work into reusable knowledge instead of one-off effort
New team members are useful in week one, not week 12
Capacity unlocked for the work that actually matters
Knowledge gets documented as techs do their job
When a tech leaves, their knowledge stays
Do more with the same team
Live in under an hour
CLAIM YOUR FREE ACCELERATOR