Radically Redefining MSP Support
We didn’t start HelpGhost to chase trends or be another overfunded Silicon Valley startup. We built it because MSPs were drowning in noise and duct-taped tools that couldn’t keep up.
So we did what builders do: rolled up our sleeves and made something that actually works. HelpGhost runs with your team, handles the tedious, surfaces what matters, and scales support without lighting your wallet on fire.
We’re not here to be flashy. We’re here to be useful.
Our Mission: Reinventing MSP Support for a New Era
Support used to be the glue. Now it’s the bottleneck.
MSPs are stuck juggling rising costs, burnt-out techs, and over priced "solutions" that don’t scale easy.
Support shouldn’t drain you. It should drive you.
That’s why we built HelpGhost—to flip support from a cost center to a growth engine. Not by deflecting tickets. Not by layering more dashboards. But by building the only system that makes support move faster, think smarter, and actually pull its weight.
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Meet Our Team
No hype. Just horsepower.
"There are no super-humans, just humans, and what one man can do, another can do." - Andy Frisella
"Opportunities don't happen, you create them." - Chris Grosser
“I have not failed. I've just found 10,000 ways that won't work.” - Thomas Edison
How You Do Anything Is How You Do Everything
Being disruptive means rethinking how work gets done, inside and out. From the way we support MSPs to how we operate as a team when no one's looking.
Our values aren’t for show. They’re how this thing runs.
Colossians 3:17
Building the Future of MSP Support
HelpGhost isn’t just about automating tickets—it’s about changing what’s possible for MSPs. We’re building a future where support runs leaner, techs stay focused, and insight powers every decision. No burnout. No wasted motion. Just smarter service at scale.
October 16, 2023
Inception
We started HelpGhost to fix customer support for scaling SaaS teams. But hearing from MSPs, the signal was clear: the bigger pain—and the bigger opportunity—was theirs. Most tools weren’t built to solve their problem. We knew we could.
November 11, 2024
MSP Alignment & Product Launch
We shifted our focus entirely to MSPs—launching the first platform purpose-built to automate L1, empower L2, and unlock real-time support insight. Built for the stack MSPs already use. Designed to scale without extra headcount.
What’s Next
Owning a New Category
Our goal is simple: make HelpGhost the default AI layer for modern MSPs—accelerating resolution, reducing churn, and turning support into a strategic advantage.
The Future
Scaling HelpGhost, Globally
This is just the beginning. We’re bringing smarter MSP support worldwide—helping teams run leaner, grow faster, and deliver better outcomes without burning out.
MSPs Don’t Need Another Platform.
They Need a Problem Solver.
Most MSP tools were built to chase logos, not fix real problems.
Support? Usually an afterthought. Or worse... outsourced to generic workflows that don’t understand your team or your clients.
HelpGhost runs where your people do. It handles the grunt work, fills the knowledge gaps, and turns every ticket into something your team doesn’t have to touch twice.
No more workarounds. No more techs banging their head on the keyboard. Just a platform that shows up and gets the job done.
Built For MSPs
Adapts To Your Workflow
Insight That Shows Up Where You Work
Make your customer support problems vanish.