We're Obsessed With The Problem.
Not The Solution.
We didn't start HelpGhost to build another AI tool. We started because we saw MSPs struggling with a real problem nobody was actually solving.
Here's what we kept hearing: Support volume explodes with every new client. More tickets mean more techs. More techs mean more cost. The growth MSPs want becomes the constraint they can't escape.
Meanwhile, knowledge bases sit broken and outdated. "We can't keep our KBs updated," MSPs told us. "Updating is manual, messy, and usually ignored." Critical fixes stay trapped in closed tickets while techs waste hours re-solving the same problems.
And the people? Top engineers burning out on tedious L1 instead of strategic work that actually moves the needle. Clients churn because support feels slow. Legacy tools can't keep up with client expectations for instant resolution.
We're not MSP operators. We're builders who spent months embedded with MSPs, watching this cycle repeat. So we built what they actually needed: AI that handles tickets autonomously, captures knowledge automatically, and gets smarter every day. Not flashy. Not overcomplicated. Just ruthlessly focused on breaking the cycle.
We built what MSPs actually needed and ignored the noise.
Our Mission:
Free The Tech
Your crew has the skills to handle complex work. But they're stuck answering "did you reboot?" for the 51st time this week. They should be solving real problems, building client relationships, and driving revenue.But the reality is every new client means more tickets. More tickets mean more hires. More hires mean higher costs. The growth you want becomes the constraint you can't escape.
Your people are your product. Stop wasting them on grunt work.
That's why we built HelpGhost - to free your techs from the tedious so they can focus on what actually matters. Not by replacing people. But by handling what your people shouldn't have to do autonomously, capturing knowledge automatically, and making your entire crew exponentially more effective.
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Meet Our Team
No hype. Just horsepower.
"There are no super-humans, just humans, and what one man can do, another can do." - Andy Frisella
“I have not failed. I've just found 10,000 ways that won't work.” - Thomas Edison
How You Do Anything Is How You Do Everything
Being disruptive means rethinking how work gets done, inside and out. From the way we support MSPs to how we operate as a team when no one's looking.
Our values aren’t for show. They’re how this thing runs.
Colossians 3:17
Be Ethical
Extreme Ownership
Persistence Not Perfection
Mission Focused
Obsessed With Excellence
Radical Transparency
Building the Future of MSP Support
HelpGhost isn’t just about automating tickets—it’s about changing what’s possible for MSPs. We’re building a future where support runs leaner, techs stay focused, and insight powers every decision. No burnout. No wasted motion. Just smarter service at scale.
October 16, 2023
Inception
We started HelpGhost to fix customer support for scaling SaaS teams. But hearing from MSPs, the signal was clear: the bigger pain—and the bigger opportunity—was theirs. Most tools weren’t built to solve their problem. We knew we could.
November 11, 2024
MSP Alignment & Product Launch
We shifted our focus entirely to MSPs—launching the first platform purpose-built to automate L1, empower L2, and unlock real-time support insight. Built for the stack MSPs already use. Designed to scale without extra headcount.
What’s Next
Owning a New Category
Our goal is simple: make HelpGhost the default AI layer for modern MSPs—accelerating resolution, reducing churn, and turning support into a strategic advantage.
The Future
Scaling HelpGhost, Globally
This is just the beginning. We’re bringing smarter MSP support worldwide—helping teams run leaner, grow faster, and deliver better outcomes without burning out.
MSPs Don't Need Another Platform. They Need A Problem Solver.
Most MSP tools were built to chase logos, not fix real problems. Support? Usually an afterthought. Or worse… outsourced to generic workflows that don't understand your team or your clients.
HelpGhost runs where your people do. It handles the grunt work, fills the knowledge gaps, and turns every ticket into something your team doesn't have to touch twice.
No more workarounds. No more techs banging their head on the keyboard. Just a platform that shows up and gets the job done.
Built For MSPs
Adapts To Your Workflow
Works Where You Work
Not Another AI Tool. A Complete Support System.
AI-Native Architecture
Built on AI from day one, not bolted onto legacy platforms. HelpGhost was designed for the AI era—not retrofitted from the chatbot era.
Zero Disruption
Plugs into your existing stack without breaking your workflows. No rip-and-replace, no retraining your team, no downtime.
Proven at Scale
Successfully serving MSPs across the UK, NZ, AU, CA, and US - from solo shops to multi-location operations handling thousands of endpoints.
Privacy-First Foundation
Powered by Anthropic with zero data retention and enterprise-grade security from day one. Your client data stays yours.