THE PLATFORM

Bury Vendor Sprawl With One Platform For Good

Three products that work together to handle tickets autonomously, capture knowledge automatically, and make your entire crew more efficient. No separate logins. No manual documentation. Just ruthless execution built for growth.

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SCHOLAR

End Knowledge Loss For Good
Knowledge Base Intelligence & Automation

Your best fixes are buried in Teams threads, locked in someone's brain, or rotting in outdated KB entries. Scholar auto-captures knowledge from every resolution and feeds it back into Solo and Hero—so the same problems stop repeating and your knowledge base builds itself.

HOW IT WORKS:

Integrates with Hudu, IT Glue, and Halo KB (more coming soon)

Automatically scrapes PSA entries, resolutions, and ticket history

Detects new resolutions from Hero and Solo interactions

Creates formatted knowledge base entries ready for review

Maintains client-tenanted silos for information security

Identifies and manages duplicate entries

KEY RESULTS

Eliminate 3-7 hours per week of manual documentation

Capture 75% more institutional knowledge than traditional methods

Reduce technician onboarding time by 50-60%

Protect against knowledge loss from employee turnover

Ensure consistent service delivery across all clients

Hero

Make Every Tech Your Best Tech
Technician Augmentation & Co-Pilot

Your techs are already jumping between five different tools to find one answer. Hero sits in your PSA, pulls from Scholar's knowledge, your documentation, and past resolutions so techs get instant answers without the tab-switching circus.

HOW IT WORKS:

Integrates directly into your PSA ticket views

Scans tickets, knowledge bases, and historical resolutions in real-time

Proactively suggests solutions and automates administrative tasks

Generates resolution summaries, customer emails, and PowerShell/Bash scripts

Provides secure alternative to ChatGPT with full context awareness

KEY RESULTS

Reduce average resolution time by 30-50%

Cut 10-20 minutes from every ticket

Eliminate 2-3 hours per week of documentation overhead

Empower junior technicians to resolve issues independently

Standardize service quality across all skill levels

SOLO

Take Back the Hours Lost to the Queue
Customer-facing intelligent self-service.

Solo intercepts common issues before they ever reach your team. End users get instant, accurate help and if it can't resolve it, your tech gets a ticket packed with context, not a guessing game. That's not a chatbot. That's intelligent self-service.

HOW IT WORKS:

Deploys via RMM to client devices as a conversational desktop app

Integrates with your knowledge bases (Hudu, IT Glue, Halo KB) and PSA ticket history

Provides context-aware, human-sounding responses to end-user issues

Automatically closes resolved tickets or escalates with full context and reasoning

KEY RESULTS

Deflect 25-40% of L1 ticket volume from day one

Reclaim 6-10+ hours per week from deflected tickets alone

Deliver instant, 24/7 support without headcount increases

Improve end-user satisfaction with immediate resolutions

Plug It In.
Let It Rip.

It doesn't matter if you're solo or scaling, HelpGhost integrates natively with your PSA and documentation tools so you can move fast without disrupting your stack or workflows.

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Don't Take Our Word For It

MSPs using HelpGhost are handling more endpoints, closing tickets faster, and keeping their techs sane.

"We can essentially make all of our Level 1s almost Level 3 equivalents. HelpGhost takes junior techs and helps them become more like one of our senior techs. It can also help our senior techs find where there are gaps. If they know something, we can put that knowledge in the system via Scholar. Now when one of the junior techs pulls up that same thing, we have that exact answer that it'll pull out, saving them a ton of time."
Steve T.
Co-Founder/CTO Equinox IT
"The onboarding process was exceptionally straightforward, integrating smoothly with our PSA and knowledge sources. The AI model delivered immediate value to both our service desk and engineering teams with high accuracy. Unlike most new solutions, HelpGhost exceeded expectations from day one, making adoption easy. The team is highly responsive, passionate about solving real problems, and consistently releases updates that provide value to MSP customers."
Rohan B.
CEO, Tribe
“On average HelpGhost shaves 20 to 30 minutes per ticket. If it's something more complicated, it's a lot more. Before, you'd go to Google, go through Microsoft forums, search historical tickets in the PSA, you have to search through the summary... if it's even done. Now we’re going through the content of the ticket and finding relevant information which we weren'table to do before.”
Chris N.
Helpdesk Manager
"HelpGhost has been an invaluable tool for our team. The ability to automatically scrub and surface relevant information from historical ticket notes and our knowledge base enables our technicians to resolve issues more efficiently. This not only shortens resolution times but also streamlines onboarding and training for new team members. The result is increased productivity, faster outcomes for our clients, and measurable time savings across our support operations."
Michael W.
General Manager
"The staff at HelpGhost has been fantastic with there support. Their team has given us trainings with their product and has been very responsive to feedback. The service desk engineers are using their integration and it has been a boon for our help desk."
Benjamin L.
Service Desk Coordinator
"HelpGhost understands what the issue actually is and how to solve it accurately. Other AI tools we tried like CrushBank and Thread, either went too broad and did not actually have a resolution, or couldn't put the pieces together. HelpGhost put the pieces together from that broad perspective, but drilled it down to the tech level of actually how to execute and resolve the issue."
Anna J.
Operations Director Equinox IT
"The ability to reference previous or similar ticket history is especially useful, as it helps in understanding recurring issues and responding more efficiently. Overall, it has been a valuable tool in improving ticket handling and resolution time."
MSP Technician
"I’m finding it very helpful for handling tickets. Unlike other AI tools, it has the full history of past tickets and can provide client-specific steps, which really speeds things up and improves accuracy."
MSP Technician
WHAT SETS US APART

Not Another AI Tool. A Complete Support System.

AI-Native Architecture

Built on AI from day one, not bolted onto legacy platforms. HelpGhost was designed for the AI era—not retrofitted from the chatbot era.

Zero Disruption

Plugs into your existing stack without breaking your workflows. No rip-and-replace, no retraining your team, no downtime.

Proven at Scale

Successfully serving MSPs across the UK, NZ, AU, CA, and US - from solo shops to multi-location operations handling thousands of endpoints.

Privacy-First Foundation

Powered by Anthropic with zero data retention and enterprise-grade security from day one. Your client data stays yours.

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