game changing features built to drive growth
Every support interaction should make the next one smarter. Our plug-n-play software empowers MSPs and IT teams to deliver exceptional customer-facing support through AI that learns, adapts, and compounds, turning chaos into institutional knowledge that never dies.
SCHOLAR
Knowledge Base Intelligence & Automation
Stop losing institutional knowledge. Scholar automatically captures, organizes, and maintains your knowledge base so it gets smarter with every ticket your team resolves.
HOW IT WORKS:
Integrates with Hudu, IT Glue, and Halo KB platforms
Automatically scrapes PSA entries, resolutions, and ticket history
Detects new resolutions from Hero and Solo interactions
Creates formatted knowledge base entries ready for review
Maintains client-tenanted silos for information security
Identifies and manages duplicate entries
KEY RESULTS
Eliminate 5-10 hours per week of manual documentation
Capture 70-80% more institutional knowledge than traditional methods
Reduce technician onboarding time by 50-60%
Protect against knowledge loss from employee turnover
Ensure consistent service delivery across all clients
SOLO
Automation for End-Users
Deploy AI-powered self-service that handles L1 tickets automatically, freeing your team to focus on complex challenges.
HOW IT WORKS:
Deploys via RMM to client devices as a conversational desktop app
Integrates with your knowledge bases (Hudu, IT Glue, Halo KB) and PSA ticket history
Provides context-aware, human-sounding responses to end-user issues
Automatically closes resolved tickets or escalates with full context and reasoning
KEY RESULTS
Deflect 40-60% of L1 ticket volume from day one
Reclaim 15-25+ technician hours per week
Deliver instant, 24/7 support without headcount increases
Improve end-user satisfaction with immediate resolutions
Hero
Technician Augmentation & Co-Pilot
Supercharge your technicians with AI that lives inside your PSA, eliminating context switching while providing instant solutions and automating busywork.
HOW IT WORKS:
Integrates directly into existing PSA ticket views
Scans tickets, knowledge bases, and historical resolutions in real-time
Proactively suggests solutions and automates administrative tasks
Generates resolution summaries, customer emails, and PowerShell/Bash scripts
Provides secure alternative to ChatGPT with full context awareness
Delivers real-time web search capabilities for up-to-date information
Shows inline hyperlinked source citations (web sources, Scholar KB entries, PSA tickets)
Supports full markdown formatting (bullet points, bold, italics, headers, code snippets)
KEY RESULTS
Reduce average resolution time by 30-50%
Cut 10-20 minutes from every ticket
Eliminate 2-3 hours per week of documentation overhead
Empower junior technicians to resolve issues independently
Standardize service quality across all skill levels
natively integrated with industry leading software
Whether you’re solo or scaling, HelpGhost gives you the edge to move faster, kill the queue, and outrun the competition without stacking headcount.
client testimonials
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The All-in-one solution msps have been waiting for
AI-Native Architecture
Built on AI from day one, not retrofitted onto legacy platforms
Zero Disruption
Bolt-on design that enhances your existing workflows without reinvention
Proven at Scale
Successfully serving MSPs across the UK, NZ, AU, CA, and US
Privacy-First Foundation
Powered by Anthropic Claude with zero data retention and enterprise-grade security from day one